Refund policy
At Vinkasa, we strive to ensure customer satisfaction. If you need to request a refund for a product purchased on our website, please review the following policy:
- Eligibility for Refund:
- Refund requests must be submitted within 2 days of placing the order.
- Refunds can only be claimed if the product has not been dispatched. Once a product is dispatched, it becomes ineligible for a refund.
- How to Request a Refund:
- Contact our customer service team at [support email/phone number].
- Provide your order details, including the order number and reason for the refund request.
- Processing Refunds:
- Approved refunds will be processed within [number of days, e.g., 7-10 business days].
- Refunds will be issued to the original payment method used during the purchase.
- Exclusions:
- Certain products or services may be non-refundable. These will be clearly indicated on the product page or during checkout.
We appreciate your understanding and are here to assist you with any questions. For further clarification, please contact our support team.
Return Policy
Dear Valued Customers,
At Vinkasa, we truly value your trust and loyalty. While we always aim to provide the best quality products, we regret to inform you that we currently do not offer returns and this decision is due to an increasing number of cases where we received false items or instances where the original ghee supplied by us was replaced with low-quality substitutes.
We understand that this may cause inconvenience to our loyal customers, and we are committed to finding a solution. To help us overcome this challenge and resume accepting returns, we invite you to share your suggestions by filling out the form below :
Your feedback is invaluable and will help us create a more secure and fair return process for all. Thank you for your understanding and continued support.
If you have any questions, please feel free to contact our customer service team at support page.